Common Troubleshooting

Welcome to the troubleshooting guide! This document is designed to help you identify and resolve common issues quickly and efficiently. Whether you're facing technical challenges, configuration errors, or unexpected behaviors, this guide provides step-by-step solutions and helpful tips to get you back on track.

Use the navigation or search functionality to find the topic that matches your issue. If the problem persists or isn't covered here, don't hesitate to reach out to support@jit.io.

General Troubleshooting

Check Service Status: Visit Jit.io Status Page to see if there are any ongoing incidents.

Authentication Issues

Verify you have authenticated with the provider you used to create the account e.g. GitHub or Google.
Ensure your SSO settings have been configured correctly.
Reach out to your admin to confirm your account has the correct permissions.

Integration Issues

Scanning and Findings Issues

No Findings Detected
- Verify that the repository has code that Jit.io can scan.
- Ensure scanning is enabled for the specific repository.
- Check scan logs for errors or incomplete runs.

For persistent issues, reach out to support@jit.io with detailed information to expedite resolution.